Shipping policy

Shipping Policy

Last updated: 2026-08-19

CarbonXtreme ships worldwide, with dispatch from Germany, the United States, or China depending on stock availability and the most suitable shipping route for the item you are ordering.

The shipping rate shown at checkout or on the product page is based on the item you select and is locked when your order is placed. If we choose a different dispatch warehouse or shipping route after your order is confirmed, we will not increase the shipping charge for that order.

Shipping method and transit time may vary by product size, packaging requirements, selected shipping route, and any special freight restrictions that apply to the item. CarbonXtreme coordinates customs clearance through its logistics partners, so customers do not need to handle customs clearance themselves.

This policy explains how we process, dispatch, and support shipments.

1) How shipping works

Shipping method and transit time vary by product size and shipping route.

Parcel Delivery, Large Parts Delivery, Oversized Freight, Heavy Freight, and configuration-sensitive products may follow different shipping routes. The shipping method shown at checkout or confirmed for your product is based on the most suitable route for that item.

Important: if a product page includes a specific shipping restriction, freight note, or route limitation, the product-page rule takes precedence over the general guidance in this policy.

2) Parcel Delivery options

For products assigned to Parcel Delivery, the following shipping options are available at checkout:

  • Complimentary Standard Air Shipping: free, with an estimated transit time of 8 to 16 days.
  • Upgrade to FedEx Air: an additional US$40, with an estimated transit time of 4 to 8 days.
  • Upgrade to DHL Express: an additional US$60, with an estimated transit time of 3 to 6 days.

Every product has at least one complimentary base shipping option. Paid upgrade options remain available where shown at checkout.

Large Parts Delivery, Oversized Freight, Heavy Freight, and special-route items use the complimentary base method available for that product and route. Faster or premium options may be selected for an additional charge.

If a product requires a different route, the product page or checkout rate should be treated as the governing shipping rule for that item.

3) Typical shipping lanes

Parcel Delivery

For Parcel Delivery, the available routes are:

  • Complimentary Standard Air Shipping: free, about 8 to 16 days.
  • Upgrade to FedEx Air: an additional US$40, about 4 to 8 days.
  • Upgrade to DHL Express: an additional US$60, about 3 to 6 days.

Large Parts Delivery

For Large Parts Delivery, the available routes are:

  • Expedited Ocean Freight Included: free, about 14 to 22 days.
  • Upgrade to Standard Air Freight: an additional US$200, about 8 to 14 days.
  • Upgrade to FedEx Air: an additional US$290, about 6 to 9 days.
  • Upgrade to DHL Air: an additional US$340, about 4 to 7 days.

Oversized Freight

For Oversized Freight, the available routes are:

  • Complimentary Sea Freight: free, about 28 to 42 days.
  • Upgrade to Expedited Ocean Freight: an additional US$350, about 14 to 22 days.
  • Upgrade to Air Freight: an additional US$700, about 10 to 15 days.
  • Upgrade to FedEx Air: an additional US$1,700, about 6 to 10 days.
  • Upgrade to DHL Express: an additional US$1,900, about 4 to 7 days.

Heavy Freight

For Heavy Freight, the available routes are:

  • Sea Freight Included: free, about 28 to 42 days.
  • Upgrade to Expedited Ocean Freight: an additional US$200, about 14 to 22 days.
  • Upgrade to Air Freight: an additional US$1,300, about 10 to 15 days.
  • Upgrade to DHL Express: an additional US$2,300, about 4 to 7 days.

Transit runs continuously. Only dispatch and delivery follow the business calendar.

Heavy Freight orders may require liftgate delivery. Final delivery is made by liftgate truck, and the carrier handles unloading. Customers do not need to provide a forklift.

4) Product-specific freight restrictions

Some products require a specific route that overrides the general shipping guidance above.

Examples include:

  • oversized or specially packed products
  • freight-sensitive assemblies
  • configuration-sensitive interior products
  • products that must ship by sea freight because of the selected configuration

If your product page includes a shipping note such as sea freight only, special packaging, or another route-specific restriction, that note should be treated as the controlling rule for that product.

5) Order processing before dispatch

Transit time begins after dispatch, not immediately after checkout.

Before shipment, your order may go through:

  • order review
  • specification confirmation
  • production or preparation time for made-to-order items
  • final quality-control checks
  • secure freight packing

Where applicable, we will keep you updated if your order requires a longer preparation window.

6) Backorders, made-to-order items, and mixed orders

Many CarbonXtreme products are built or prepared to order.

If an item requires production time or is temporarily unavailable, we will provide an estimated ready-to-ship timeline after purchase.

If your order contains both ready and non-ready items, we may hold the shipment until all items are ready unless a split-shipment arrangement is agreed separately. Additional shipping charges may apply for split shipments.

7) Customs, duties, taxes, and clearance

CarbonXtreme coordinates customs clearance through its logistics partners. Customers do not need to handle customs clearance themselves.

Import duties, import taxes, and customs fees are paid by CarbonXtreme and are already included in the price you see at checkout. You will not be asked to pay duties, taxes, or customs fees on delivery.

Customs clearance, brokerage handling, and standard import processing for the selected shipping route are managed by CarbonXtreme and its logistics partners as part of the shipment process.

8) Tracking and shipment updates

Once your order has shipped, you will receive a tracking number or shipment reference.

Tracking visibility can vary by route:

  • parcel-air shipments usually update sooner and more frequently
  • oversized or freight shipments may have milestone-based tracking instead of parcel-style scan frequency

If a shipment encounters a meaningful routing, booking, or customs delay, we will help review the situation.

9) Shipping address requirements

Please provide:

  • a complete street address
  • a valid phone number
  • any required unit, suite, or delivery details

We may be unable to ship to:

  • P.O. Boxes
  • military mail formats unsupported by the chosen carrier
  • remote areas where the selected service is unavailable

If a delivery address creates a routing issue, we will contact you to review alternatives.

10) Delivery timelines and delays

All transit times in this policy are typical estimates, not guaranteed delivery dates.

Shipping can be delayed by:

  • production timing
  • final QC and packing
  • airline or freight booking constraints
  • customs review
  • port congestion
  • local carrier performance
  • severe weather or force majeure events

If a significant shipping delay becomes visible after dispatch, we will do our best to help review the carrier status and next step.

11) Damaged, missing, or delivery-problem shipments

If your shipment arrives damaged, please contact us within 48 hours of delivery and include:

  • your order number
  • clear photos or video of the outer packaging
  • clear photos of the inner packaging
  • the shipping label
  • clear photos or video of the damaged part

Please keep all packaging materials until we confirm the next step.

If your shipment appears lost, misdelivered, or materially delayed, contact us as soon as possible so we can review the case with the relevant shipping partner.

12) Address changes, order changes, and cancellations

If you need to change your shipping address, specification, or order details, contact us as early as possible.

For made-to-order or already-processed items, changes or cancellations may incur material, production, handling, or shipping-related costs.

Once a shipment is already in transit, rerouting or cancellation may not be possible.

13) Contact

If you need help with shipping, delivery status, or routing questions, contact:

Contact page

When contacting us, please include your order number and the clearest possible description of the issue so we can review the correct shipment quickly.