Shipping policy

Shipping Policy

Last updated: 2026-05-20

CarbonXtreme ships worldwide, with dispatch from Germany, the United States, or China depending on stock availability and the most suitable shipping route for the item you are ordering.

The shipping rate shown at checkout or on the product page is based on the item you select and is locked when your order is placed. If we choose a different dispatch warehouse or shipping route after your order is confirmed, we will not increase the shipping charge for that order.

Shipping method and transit time may vary by product size, shipping weight, packaging requirements, selected shipping route, and any special freight restrictions that apply to the item. CarbonXtreme coordinates customs clearance through its logistics partners, so customers do not need to handle customs clearance themselves.

This policy explains how we process, dispatch, and support shipments.

1) How shipping works

Shipping method and transit time vary by product size and shipping route.

Standard parcel items, large parts, oversized panels, crate-packed assemblies, and configuration-sensitive products may follow different shipping routes. The shipping method shown at checkout or confirmed for your product is based on the most suitable route for that item.

Important: if a product page includes a specific shipping restriction, freight note, or route limitation, the product-page rule takes precedence over the general ranges in this policy.

2) Free shipping on eligible Small / Medium air-parcel orders

Orders with a qualifying subtotal of $199 USD or more may automatically receive free shipping on eligible Small / Medium parcel-air methods.

The $199 free-shipping threshold applies to eligible Small / Medium parcel-air shipments. Larger, oversized, crated, sea-freight, or special-route items follow the rate shown at checkout or on the product page.

The following types of shipments are not covered by the Small / Medium parcel-air free-shipping incentive:

  • large parts
  • oversized or XL items
  • crate-packed assemblies
  • sea-freight shipments
  • products with special routing or safety-related freight restrictions

If a product requires a different route, the product page or checkout rate should be treated as the governing shipping rule for that item.

3) Typical shipping lanes

Small / Medium parcel air

For qualifying parcel-size products, we commonly use express air services such as FedEx or DHL.

Typical post-dispatch transit time:

  • about 5–8 business days

Large parts air

Larger carbon-fiber parts that exceed standard parcel sizing may ship via a large-parts air route.

Transit time depends on size, routing, and destination handling, and may differ from standard parcel-air delivery.

Oversized / XL air freight

Oversized items may require a specialized air-freight route rather than a normal parcel service.

Transit time depends on booking, flight space, handling, and destination processing.

XL crated air freight

Some large or fragile products ship by crated air freight.

Typical post-dispatch transit time:

  • about 10–15 days

Sea freight / XL sea freight

Some large, heavy, or restricted products must ship by sea freight.

Typical post-dispatch transit time:

  • about 28–33 days, sometimes longer depending on port handling, customs review, and destination routing.

4) Product-specific freight restrictions

Some products require a specific route that overrides the general shipping ranges above.

Examples include:

  • oversized or crate-packed products
  • freight-sensitive assemblies
  • configuration-sensitive interior products
  • products that must ship by sea freight because of the selected configuration

If your product page includes a shipping note such as sea freight only, crate-packed, or another route-specific restriction, that note should be treated as the controlling rule for that product.

5) Order processing before dispatch

Transit time begins after dispatch, not immediately after checkout.

Before shipment, your order may go through:

  • order review
  • specification confirmation
  • production or preparation time for made-to-order items
  • final quality-control checks
  • secure packing or crate preparation

Where applicable, we will keep you updated if your order requires a longer preparation window.

6) Backorders, made-to-order items, and mixed orders

Many CarbonXtreme products are built or prepared to order.

If an item requires production time or is temporarily unavailable, we will provide an estimated ready-to-ship timeline after purchase.

If your order contains both ready and non-ready items, we may hold the shipment until all items are ready unless a split-shipment arrangement is agreed separately. Additional shipping charges may apply for split shipments.

7) Customs, duties, and clearance

CarbonXtreme coordinates customs clearance through its logistics partners. Customers do not need to handle customs clearance themselves.

Customs clearance, brokerage handling, and standard import processing for the selected shipping route are managed by CarbonXtreme and its logistics partners as part of the shipment process.

8) Tracking and shipment updates

Once your order has shipped, you will receive a tracking number or shipment reference.

Tracking visibility can vary by route:

  • parcel-air shipments usually update sooner and more frequently
  • oversized or freight shipments may have milestone-based tracking instead of parcel-style scan frequency

If a shipment encounters a meaningful routing, booking, or customs delay, we will help review the situation.

9) Shipping address requirements

Please provide:

  • a complete street address
  • a valid phone number
  • any required unit, suite, or delivery details

We may be unable to ship to:

  • P.O. Boxes
  • military mail formats unsupported by the chosen carrier
  • remote areas where the selected service is unavailable

If a delivery address creates a routing issue, we will contact you to review alternatives.

10) Delivery timelines and delays

All transit times in this policy are typical estimates, not guaranteed delivery dates.

Shipping can be delayed by:

  • production timing
  • final QC and packing
  • airline or freight booking constraints
  • customs review
  • port congestion
  • local carrier performance
  • severe weather or force majeure events

If a significant shipping delay becomes visible after dispatch, we will do our best to help review the carrier status and next step.

11) Damaged, missing, or delivery-problem shipments

If your shipment arrives damaged, please contact us within 48 hours of delivery and include:

  • your order number
  • clear photos or video of the outer packaging
  • clear photos of the inner packaging
  • the shipping label
  • clear photos or video of the damaged part

Please keep all packaging materials until we confirm the next step.

If your shipment appears lost, misdelivered, or materially delayed, contact us as soon as possible so we can review the case with the relevant shipping partner.

12) Address changes, order changes, and cancellations

If you need to change your shipping address, specification, or order details, contact us as early as possible.

For made-to-order or already-processed items, changes or cancellations may incur material, production, handling, or shipping-related costs.

Once a shipment is already in transit, rerouting or cancellation may not be possible.

13) Contact

If you need help with shipping, delivery status, or routing questions, contact:

Contact page

When contacting us, please include your order number and the clearest possible description of the issue so we can review the correct shipment quickly.