Shipping policy

Shipping Policy

Last updated: 2025-11-04

CarbonXtreme ships worldwide and aims to deliver your order quickly and securely. The policy below explains how we process and ship your items.

1) Shipping Tiers & Oversize Cap

At checkout we offer four weight-based options. Shipping is calculated using billable weight (dimensional or actual, whichever is higher). Only one shipping charge is applied per order. Typical transit time after dispatch (business days) is shown for each tier:

  • FedEx Fast – Small: 2–5 business days
  • FedEx Fast – Medium: 2–5 business days
  • Oversize Air – Large Parts: 4–8 business days
  • Oversize Air – Wheels & XL: 4–12 business days (depends on volume/flight booking). This option represents the maximum shipping charge; adding more items will not increase the shipping cost.

Times above reflect post-dispatch transit and do not include order processing, final QC or packing. See Section 2.

2) Order Processing

  • Response time: We acknowledge and queue new orders within 2 hours during business hours, and no later than 8 hours overnight.
  • Pre-shipment quality check & packing: We perform a final fit/finish inspection and secure packing prior to hand-off. Typical timeframe: 1–3 business days before dispatch.
  • Peak seasons: During high-demand periods, processing may take slightly longer. We will keep you informed.

3) Shipping Method & Transit Time

  • Parcel-size items (DHL/UPS/FedEx): typically 2–5 business days after dispatch.
  • Oversized / freight items: typically 4–8 business days; wheels / XL volume may take 4–12 business days depending on additional handling and flight scheduling.

Flight & routing note: Airline schedules, interline transfers or ground handling can occasionally create congestion, and transit may exceed typical ranges. We monitor scans in real time and work with carriers to optimize routing and maintain momentum.

You’ll receive a tracking number as soon as your shipment is on its way.

4) Out-of-Stock & Backorder Items

If an item requires a production cycle or is temporarily unavailable, we will email you within 24 hours of purchase with the estimated build window and ready-to-ship timeframe.

If your order contains both in-stock and backorder items, we will ship together once all items are ready. If you prefer split shipments, we can arrange this; additional shipping fees may apply.

5) Customs, Duties & Clearance

We work through a global logistics network and customs partners to handle import formalities for most destinations, so you typically won’t need to arrange clearance yourself.

Actual clearance time is determined by the local customs authority and port throughput. In peak periods or when extra review is required, we coordinate closely with the carrier and customs to provide documents promptly and keep the shipment moving. Where a region requires a different process or duties/taxes, we will notify you prior to dispatch to ensure a smooth delivery experience.

6) Shipping Address & Restrictions

  • Please provide a complete street address and a telephone number for delivery coordination.
  • P.O. Boxes / Military mail: Many carriers cannot deliver to these addresses. If courier delivery is required, we may request a physical address.
  • Remote areas: Service availability can be limited. If delivery is not possible, we will contact you to discuss alternatives.

7) Tracking & Updates

Once shipped, you will receive an email with your tracking number and a link to follow your parcel. You can also log into your account on our website to check order status. For major milestones (e.g., flight changes or customs holds), we will proactively share updates.

8) Delivery Confirmation & Risk of Loss

Unless otherwise requested, carriers may deliver without a signature. Risk transfers to the customer upon the carrier’s delivery confirmation to the address provided. If you require a signature-required service, please contact us before shipment; additional fees may apply.

9) Shipping Delays

Weather, customs inspections, flight scheduling, capacity constraints, or seasonal volume may occasionally cause delays. If a significant delay arises, we will keep you updated and work with the carrier to optimize routing or escalate priority.

10) Failed Delivery & Address Issues

Please ensure your address and contact information are accurate. Parcels returned due to incomplete/incorrect addresses or repeated delivery failures may incur re-delivery charges.

11) Contact

If you have questions about your shipment, please contact us at sales@carbonxtrem.com. We aim to respond within 2 hours during business hours (and no later than 8 hours overnight).