FAQ's
Welcome to our FAQ, we are so happy to have you here and as a client.
We have tried to answer the most common questions.
Products
Below are some common questions about our products
Will this fit my exact model, trim, and year (LCI/Pre-LCI, M Sport vs. base)?
Yes—fitment follows OEM geometry. At checkout we require your vehicle details (model/year, trim, LCI/Pre-LCI, bumper type/photos) and perform a second verification. If your selection doesn’t match your vehicle, we’ll alert you before fulfillment to correct it.
What if I have aftermarket bumpers or prior bodywork?
Aftermarket bumpers and vehicles with prior collisions or repairs (even minor scrapes) can alter mounting geometry, which may cause installation difficulty. We’ve seen cases where a previous accident left the bumper deformed, making parts hard to seat—this is not a product defect. Please have your installer inspect mounting points before ordering.
Do I need to drill or cut?
Dry carbon: installs via factory mounting points; no drilling is generally required, except some rear wings that may require trunk drilling.
Wet carbon: due to process characteristics and possible deformation during transit or humidity changes, self-tapping screws may be needed to secure fitment.
Will sensors, radar, PDC, and tow-hook access still work?
Some carbon grilles include pre-cut radar/PDC windows. Please review product photos carefully or provide OEM front-end photos before ordering. We typically re-confirm before shipment. If a misread leads to the wrong variant being ordered, exchanges are possible, but additional shipping costs may apply.
Hoods and trunk lids—what about safety and high-speed use?
We follow factory latch geometry. For track-focused use, discuss appropriate reinforcement with your installer as needed.
Do left/right pieces match in weave Can I choose gloss vs. matte or request specific finish options?
Twill weave parts are mirrored across the centerline for visual symmetry. Small visual variance is inherent to composites; forged carbon has randomized patterns by design.
Can I choose gloss vs. matte or request specific finish options?
Standard is multi-layer BASF (Glasurit) gloss. Matte clear and special finishes can be built to order; lead time will differ.
Engine bay parts—dry carbon only?
Yes. Engine bay components are supplied in dry carbon due to heat and vibration. We do not recommend wet carbon for this zone.
How do you control surface flatness and “premium” look?
Multi-layer BASF Glasurit clear under controlled conditions, with reflection checks and light-inspection for waves/orange-peel. Parts that don’t meet our visual standard are rejected.
Can I add protective mesh or film before shipping?
Yes. Many grilles/intake ducts can be fitted with protective mesh on request. We also offer pre-shipment PPF (clear or matte) for smaller parts like front lips/spoilers, and vinyl wraps for large panels (hoods/trunk lids).
Steering wheels—airbag and electronics?
Some steering wheel options include an airbag, while others reuse the OEM airbag. Certain models may require wiring adapters or coding—please consult us before ordering to confirm compatibility.
Wheels from N-Zero—fitment and compatibility?
Our N-Zero partner wheels are specified with proper offsets, bolt patterns, and hub bores for your chassis. TPMS compatibility is supported; for exact specs or spacer questions, use the Fitment Check.
Orders
Below are some of are common questions about orders
Will the carbon tone match if I replace a single piece later?
Single-piece replacements are available. Minor batch-to-batch tone variance is normal; for perfect symmetry on L/R paired parts, replacing as a set is recommended. If you purchased from us and later damaged a part in a collision, send photos— we can usually offer a returning-customer discount on the replacement.
Can I cancel or change my order after placing it?
For made-to-order items already in production, cancellation may incur material and production-slot costs. Changes are easiest early—contact us as soon as possible. For cancellations due to personal reasons (e.g., changed mind, sold the car, wrong item ordered), a handling & loss fee may apply, and any shipping already incurred may be chargeable.
What payment methods do you accept? Is it secure? Under which law?
We accept PayPal and Useepay, settling in USD via secure gateways with industry-standard encryption and fraud screening. Our Terms are governed by UK law.
What’s included in the box? Will I need extra hardware or tape?
Each product page lists what’s included. Vehicle-specific clips/brackets are included when required; high-bond tape or fasteners are provided where applicable. If an item needs OE hardware reuse, we’ll state it clearly.
Branding and trademarks on product names?
Product names referencing OEM or third-party styles (e.g., “MP style”) are for fitment/style identification only. We are not affiliated with those brands.
Shipping & Returns
Below are some common questions about shipping, returns, and exchanges
Are customs and duties handled? Any extra steps for me?
We handle customs clearance. You won’t need to manage brokerage yourself; we’ll keep you updated if any documentation is needed.
What happens if my item arrives damaged?
You’re covered. Contact us within 48 hours with photos of the outer box, inner packaging, labels, and the part. We’ll arrange a replacement or a fair resolution at no extra cost. Keep the packaging until we confirm next steps.
Lead time—why isn’t there a fixed number on the page?
Most items are built to order. After purchase, we confirm an estimated schedule based on the exact spec (finish/options) and factory load. Need it sooner? Tell us—we’ll check acceleration options.
Can I cancel or change my order after placing it?
For made-to-order items already in production, cancellation may incur costs (materials/slot). Address or spec changes are possible early in the process—contact support as soon as you can.