Refund & Returns Policy

We want every CarbonXtreme customer to understand our return process clearly before and after purchase. This policy explains how returns, refunds, product issues, test-fits, and return shipping are handled, so each case can be reviewed fairly and consistently.

1. 30-Day Return Window

We accept return requests for eligible items within 30 days of delivery.

To qualify for a return, the item must remain unused, not permanently installed, not modified, complete, and approved through our return authorization process before it is shipped back.

"Not permanently installed" means the item has not been drilled, trimmed, sanded, glued, painted, wrapped, fastened for final use, driven with, or altered in any way that may affect its resale condition.

2. Non-Quality-Related Returns

We accept eligible non-quality-related returns within 30 days of delivery when the item remains in returnable condition.

For non-quality-related returns, the customer is responsible for return shipping costs.

Non-quality-related reasons include, but are not limited to:

• Change of mind.
• Personal or financial circumstances.
• Ordering the wrong item.
• Choosing the wrong model, finish, side, quantity, or configuration.
• Selling the vehicle.
• Changing or canceling the build plan (for made-to-order builds, see Section 8).
• No longer needing the part.
• Deciding to purchase elsewhere.
• Any other reason unrelated to product quality, shipping damage, missing items, or a fulfillment error by CarbonXtreme.

These returns are accepted to give customers a fair return window. At the same time, if the product was delivered as ordered and the reason for return is not caused by CarbonXtreme, return shipping remains the customer's responsibility.

3. Test-Fit Before Installation

For automotive carbon fiber parts, we strongly recommend a clean test-fit before final installation.

A test-fit means carefully comparing and positioning the part on the vehicle before drilling, trimming, sanding, applying adhesive, painting, wrapping, fastening the part for final use, driving with the part installed, or making any permanent change.

If you discover a fitment issue during a clean test-fit, contact us before final installation. If the item remains undamaged, unmodified, unmarked, complete, and suitable for return inspection, we will review the case under this policy.

If the item is scratched, damaged, drilled, trimmed, sanded, painted, wrapped, glued, modified, permanently installed, driven with, or otherwise altered in a way that affects resale condition, we may be unable to approve the return, or a deduction may apply where permitted by law.

4. Product Issues We Take Responsibility For

If the issue is caused by a confirmed product defect, shipping damage, missing item, or wrong item sent by CarbonXtreme, we will take responsibility for the appropriate solution.

Depending on the case, the solution may include replacement, replacement parts, repair support, partial refund, full refund after return, or reasonable return shipping coverage where applicable.

To help us review the case, please contact us through our Contact page with your order number, clear photos or videos, packaging photos where relevant, and vehicle or installation details if fitment is involved.

5. Non-Returnable Items

The following items are not eligible for standard return unless there is a confirmed product defect, shipping damage, missing item, or fulfillment error by CarbonXtreme:

• Installed or used items.
• Modified items.
• Items that have been drilled, trimmed, sanded, painted, wrapped, glued, repaired, or altered.
• Items damaged after delivery.
• Items with scratches, marks, adhesive residue, missing hardware, missing accessories, missing packaging, or missing protective materials that affect resale condition.
• Custom or personalized items, including custom weave, finish, paint, color, engraving, or special configuration, and made-to-order builds covered by Section 8.
• Parts painted to the BMW paint code you provided, where the reason for return is a slight color difference. A slight difference between a painted part and the panels next to it is expected and is not a defect.
• Final-sale or clearance items when clearly stated on the product page.
• Partial returns of bundles or kits unless approved by CarbonXtreme.

6. Refunds and Return Shipping

After we receive the returned item, we normally complete inspection within 3 to 5 business days.

Approved refunds are processed to the original payment method. Your bank, card provider, or payment platform may require additional time to post the refund.

For non-quality-related returns, original shipping fees are non-refundable.

For non-quality-related returns, the customer is also responsible for the cost of sending the item back to us. If a non-quality-related return is shipped freight collect, billed to CarbonXtreme, or arranged by CarbonXtreme at the customer's request, the return shipping cost will be deducted from the refundable product amount, unless prohibited by applicable law.

For confirmed product defects, shipping damage, missing items, or fulfillment errors by CarbonXtreme, we will review the case and cover reasonable return shipping costs where a return is required.

Customers should use a trackable and insured return shipping method. Returns lost or damaged in transit because of insufficient packaging, missing tracking, or uninsured shipping may affect refund eligibility.

7. Local Consumer Rights

We respect applicable local consumer protection laws. Nothing in this policy is intended to limit any mandatory consumer rights you may have under the laws that apply to your purchase.

8. Made-to-Order Builds

This section applies to items that are built to order and whose product page states a cancellation window, such as our steering wheels and bucket seats. Where this section differs from Sections 1 and 2, this section applies. The cancellation terms that apply to your order are the ones shown on the product page when the order was placed.

Cancellation window. Each made-to-order product states its cancellation window on its product page. The window runs from the time the order is placed, or from the later starting point the product page states, until we receive your cancellation request through our Contact page, with the order number included.

Within the cancellation window. An order canceled within the cancellation window is refunded in full for the amount paid.

After the cancellation window. After the cancellation window ends, the order can no longer be canceled for a full refund, and the product page states which of the following applies.

• Holding fee. For products such as our bucket seats, a fee of 10% of the product price is deducted to cover the capital and storage cost of the held build, and the remaining balance is refunded.
• Costs incurred. For products such as our steering wheels, we review the production progress of your build, deduct the material and labor costs already incurred, and refund the remaining balance. If production of your build is already complete, there may be no refund.

After delivery. Made-to-order builds are not eligible for non-quality-related returns under Section 2. Confirmed product defects, shipping damage, missing items, and fulfillment errors are handled under Section 4.

Delays. If we cannot ship within the timeframe we communicated, our Terms & Conditions apply, including the option to cancel the unshipped item for a refund where required by applicable law.

Nothing in this section limits the mandatory consumer rights described in Section 7.

9. Cancel Within 1 Hour

You can cancel any order within 1 hour of placing it on our Cancel an order page. Enter your order number and the email used at checkout, and choose a reason. Orders canceled within 1 hour of purchase are refunded in full to the original payment method.

After 1 hour, the order can no longer be canceled online. To request a cancellation, email us with your order number and the reason. Made-to-order builds follow the cancellation window in Section 8.

10. Contact

For return or refund assistance, please contact us through our Contact page before shipping any item back.