Shipping Policy
At CarbonXtreme, we strive to ensure that your products are delivered to you as quickly and securely as possible. Below are the details of our shipping policies:
1. Order Processing Time
Orders are typically processed and shipped within 2-3 business days of receiving the payment. Please note that processing times may vary during peak seasons or in cases of high demand.
2. Shipping Method & Fees
We offer limited-time free shipping on all orders. Delivery typically takes 7-14 business days, depending on the destination. The exact delivery time may vary based on your location.
3. Shipping Delays
We strive to fulfill all orders as promptly as possible. However, please note that shipping times may be subject to delays due to factors beyond our control, such as natural disasters, customs processing, and other unforeseen circumstances. While we cannot guarantee delivery dates, we will keep you updated if there are any significant delays.
4. International Shipping
We only ship to international destinations. Shipping charges and delivery times will vary depending on the destination. International customers are responsible for any customs duties, taxes, or import fees that may apply upon arrival.
5. Order Tracking
Once your order is shipped, you will receive an email with a tracking number and a link to track your package. You can also log into your account on our website to view your order status.
6. Shipping Restrictions
Due to certain shipping restrictions, we may not be able to deliver to specific areas. If there are any restrictions related to your location, we will notify you before your order is processed.
Return & Refund Policy
We want you to be completely satisfied with your purchase. If you are not satisfied for any reason, please refer to our return and refund policy below:
1. Return Eligibility
We accept returns within 30 days from the date of delivery. To be eligible for a return, the item must be:
- Unused and in the same condition that you received it.
- In its original packaging.
- Not damaged or altered in any way.
2. Non-returnable Items
Certain items are exempt from being returned, including but not limited to:
- Custom or personalized items.
- Items that have been installed or used.
3. How to Return
To initiate a return, please contact our customer service team at sales@carbonxtrem.com to receive a return authorization and instructions. Once the return is approved, you will be provided with a return address.
4. Refund Process
Once we receive your returned item, it will be inspected, and if eligible, a full refund will be issued to your original payment method within 7-10 business days. Please note that original shipping fees are non-refundable.
5. Return Shipping Fees
Customers are responsible for the return shipping costs, unless the item was damaged or faulty upon arrival. We recommend using a trackable shipping service to ensure we receive your return.
6. Damaged or Defective Items
If you receive a damaged or defective product, please contact us within 7 days of receiving the product to arrange for a replacement or refund. We will cover the return shipping costs for damaged or defective items.
7. Exchange Policy
We do not offer direct exchanges. If you wish to exchange an item, please return the original product and place a new order.
